Writing on Brandwatch, CMO Will McInnes says there are three gaps CMOs need to bridge: metrics, moral marketing, and innovation gaps. Understanding each one is essential to being a better marketer. We examine more closely the second one, where the author cites an Edelman study that found that two-thirds of consumers will choose, switch, avoid or boycott a brand based upon its stand on societal issues. Given the amount of polarization in American society right now, marketers should thing twice about wading into political debates.
Another survey by Annenberg PR Center at USC found that 44% of CEOs said their most important communication goal for 2019 is to sell their products and services while 39% say their primary goal is to differentiate their company’s brand from the competition. We disagree on whether this is a positive trend or not; CEOs have the power to significantly influence public opinion, but is is fair to their shareholders to exercise that power?
Finally, we look at a joint study by researchers at Boston University and the University of Georgia that found that only one in ten people can distinguish between sponsored editorial content. People who mistook the advertisements for legitimate news articles were generally older, less educated and more likely to consume news media for entertainment purposes. We agree that any short-term boost a brand might get by deceiving an audience is negated by the reputation damage of being outed for that deed. However, Paul points out that one factor in the confusion is that branded content is getting better, and marketers should take credit for that fact.