“Mark my words,” Shel Holtz said in a 2016 blog, “Bots are coming to the workplace, to media relations, to public relations. They are coming just as surely as the web was going to completely disrupt the way communications was done a quarter century ago.”
When we read that, Sharon and I knew we wanted to know more about chatbots – and how they will affect employee communications. Soon after, we met Chris McGrath, and knew we wanted to discuss chatbots. Chris is a veteran digital workplace consultant with extensive experience designing delightful enterprise software — like Tangowork, which he founded, and ThoughtFarmer, which he co-founded. Tangowork is his new company dedicated to chatbots for internal communications.
In this podcast, we discuss:
- How to define a chatbot (and why they were all the rage at SxSW)
- A few companies who are doing a great job with chatbots today
- Why internal communicators need to understand more about chatbots
- Some great internal examples of how companies can use them
- And much more!
You can reach Chris via email, and of course we welcome your ideas and feedback.